Shipping & Returns

Thank you for shopping with IWAMKP. We sell pet grooming shears and related products. This Shipping & Returns Policy explains how shipping, returns, and warranty support work for orders placed on our website.

Order Processing

Orders are normally processed after payment is confirmed. Processing time may vary depending on product availability, order volume, holidays, and shipping carrier schedules. If an order cannot be shipped within the expected time, we will contact the customer by email.

Shipping

Shipping options, delivery times, and shipping costs may vary by destination and will be shown at checkout when available. Delivery time estimates are provided by carriers and may be affected by customs, weather, local delivery conditions, or other delays outside our control.

Tracking

When tracking information is available, it will be provided by email or through the customer’s order details. Customers should keep their order confirmation email for reference.

One-Month Quality Warranty

IWAMKP provides a one-month warranty for product quality issues. The warranty period starts from the date the customer receives the product. If the shears have a confirmed quality problem within one month, we will provide warranty support.

For approved warranty cases caused by a product quality issue, the customer does not need to pay the round-trip shipping cost.

What Is Not Covered

  • Damage caused by misuse, dropping, impact, improper storage, or unauthorized repair.
  • Normal wear from use, including dulling of blades over time.
  • Damage caused by cutting unsuitable materials or using the shears outside normal pet grooming use.
  • Personal preference issues, such as size, feel, weight, or cutting style, unless otherwise approved by IWAMKP.

Return or Warranty Request

Before sending any product back, please contact us by email with your order number, a description of the issue, and clear photos or video if requested. Products sent back without prior contact may not be accepted.

Return Address

IWAMKP Returns
31332 Bluebeech Ct.
Temecula, CA 92592
United States

Refunds

If a refund is approved, it will normally be issued to the original payment method. The time required for the refund to appear may depend on the payment provider or bank.

Contact

For shipping, return, or warranty questions, contact us at: j86157139@gmail.com.